Refund policy

Returns

We do not accept returns or exchanges for change of mind.

If a piece arrives damaged, is faulty or differs from its description, write to support@courvay.com with your order number and details of the issue. Photographs may be requested to assist with the assessment.

If a return is required, instructions will be provided. Where a fault is confirmed, reasonable return postage will be reimbursed and the matter will be resolved in accordance with the Australian Consumer Law.

This does not cover damage caused after delivery through misuse or accident.

Nothing in this policy limits your rights under the Australian Consumer Law.